Refund & Cancellation Policy
Thank you for choosing Al Behzad International Tour and
Travels for your Hajj and Umrah journey. We understand that travel plans
may change, and we strive to provide a transparent and fair refund process.
1. Booking Cancellation
All cancellation requests must be submitted in writing via
email or through our official customer support channels. The cancellation date
will be considered the date we receive your written request.
2. Refund Eligibility
Refunds are subject to the cancellation policies of
airlines, hotels, transport providers, visa authorities, and other third-party
service providers.
The following charges are generally non-refundable
unless otherwise stated:
- Visa
processing fees (once the application has been submitted)
- Government
taxes and service charges
- Airline
cancellation penalties
- Hotel
cancellation charges
- Administrative
and processing fees
3. Cancellation Charges
Unless otherwise stated in your booking confirmation:
- More
than 60 days before departure: Refund after applicable supplier and
administrative charges.
- 20–30
days before departure: Up to 50% cancellation charges may apply.
- 20
days before departure: Up to 75% cancellation charges may apply.
- Less
than 20 days before departure or no-show: No refund.
Actual deductions may vary depending on airline, hotel, and
visa provider policies.
4. Visa Rejection
If a visa application is rejected by the relevant
authorities:
- Visa
processing fees and government charges are non-refundable.
- Refunds
for the remaining travel package will be subject to airline, hotel, and
other supplier cancellation policies.
- We
are not responsible for visa decisions made by government authorities.
5. Flight Changes or Supplier Cancellations
If an airline, hotel, or other supplier cancels or
reschedules services, we will assist you in obtaining the available refund,
credit, or alternative arrangements according to the supplier's policies.
6. Refund Processing
Approved refunds will be processed to the original payment
method whenever possible.
Refund processing typically takes 7–21 business days,
depending on banks, payment providers, airlines, and other suppliers.
7. No-Show Policy
No refunds will be provided if the traveler:
- Fails
to report for departure.
- Misses
the flight.
- Fails
to carry the required travel documents.
- Chooses
not to travel after the journey has commenced.
8. Package Modifications
Any request to change travel dates, hotels, or passenger
details is subject to availability and may incur additional charges imposed by
suppliers.
9. Force Majeure
We shall not be liable for delays, cancellations, or losses
caused by circumstances beyond our reasonable control, including natural
disasters, pandemics, government restrictions, political unrest, war, or other
force majeure events. Refunds in such cases will be governed by the policies of
the respective service providers.
10. Contact Us
For cancellation or refund requests, please contact:
Al Behzad International Tour and Travels
Email: info@albehzad.com
Phone: +91-636-159-5717
Website: www.albehzad.com
By confirming your booking, you acknowledge that you have
read, understood, and agreed to this Refund & Cancellation Policy.